Refund & Returns Policy

Last updated: 02 March 2026

Thank you for shopping with VITTOV. We want you to feel confident in your purchase. This Refund & Returns Policy explains your rights and our procedures.

1. 14-Day Return Period

In accordance with UK consumer standards, customers have the right to request a return within 14 days of receiving their order.

To be eligible for a return:

The item must be unused
The item must be in its original condition
The item must be in original packaging
Proof of purchase must be provided

Returns requested after 14 days may not be accepted.

2. How to Request a Return

To initiate a return, please contact:

support@vittov.com

Include:

Your order number
The reason for the return
Clear photos (if applicable)

Do not send items back without contacting us first. Unauthorised returns may not be accepted.

3. Return Shipping Costs

Unless the item is faulty or incorrect:

Customers are responsible for return shipping costs.
Original shipping costs are non-refundable.

We recommend using a tracked shipping service, as we are not responsible for lost return parcels.

4. Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Provide:

Clear photos of the item
Photos of the packaging
Your order number

If approved, we will offer a replacement or refund at no additional cost.

5. Refund Process

Once your return is received and inspected:

You will be notified of approval or rejection.
Approved refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method.

Please note that banks or card providers may take additional time to process the refund.

6. Non-Returnable Items

The following items cannot be returned:

Used items
Items damaged by misuse
Personal hygiene products (if opened)
Items returned without prior approval

7. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed.

After processing, cancellation may not be possible.

8. Chargebacks & Fraud Prevention

We reserve the right to dispute chargebacks where:

Tracking confirms delivery
Proof of delivery is provided
The claim contradicts our policy

Fraudulent claims may be reported to relevant authorities.